Frequently asked questions

At our Park Slope location, you will automatically receive a $15 credit when you create a new account or make your first drop-in reservation at ALCOVE. To access this credit, make a reservation through our app, using the same email address you used to create your account or make your first drop-in reservation. Your credit will automatically be applied.

Please note, we’re only able to offer one complimentary hour per new guest, and only at our ALCOVE Park Slope location.

There are two options for reserving a Pod:

1. Use our drop-in reservation web widget here to reserve a Pod by the hour at any time without using our app.

2. Download our ALCOVE app for a better Pod reservation experience, to purchase an ALCOVE Membership (packages of hours and recurring plans), and manage your existing reservations (reschedule, cancel), payment methods and account information.

Note, once you have purchased a Membership, you will still need to tap the “Reserve a Pod” button at the top of the app home screen in order to make a reservation using your Membership. 

View a map of our Pods here.

Our standard ALCOVE Pods are functionally the same (4x7' ft, soundproof up to 30 decibels, and custom-designed with high-speed wifi, an adjustable sit-stand desk, monitor, ergonomic leather chair, thoughtful decor, charging ports, and a dimmable interior light), with the exception of Pod 9 - Two-Seat Pod - Montauk Club, which can accommodate up to two guests.

However, their positions in the space mean some Pods receive more natural light and some have extra visual privacy - we find that most of our guests develop a preference for their favorite Pod.

Email us with any questions!

Our standard ALCOVE Pods are available to reserve for $15/hour in Park Slope and $18/hour in Boerum Hill. Full-day (8-hour) reservations are automatically offered at a special price of $13.95/hour. 

Our Two-Seat Pod is available to reserve for $26/hour and can accommodate up to two guests.

Membership plans and packages are available with special pricing as low as $12/hour.

Your reservation secures access to an ALCOVE Pod for your reserved time. Each 4x7' ALCOVE Pod is soundproof up to 30 decibels and custom-fitted with an adjustable sit-stand desk, ergonomic leather chair, thoughtful decor and a dimmable interior light. High speed wifi (wireless, not wired), monitors with adapters, and charging ports are accessible in each Pod, and screen protectors, monitor and laptop stands, and spare USB-C chargers are available upon request.

You may cancel or reschedule your reservation at any time up to 4 hours prior to your reservation, to enable us to offer your Pod to other guests.

For questions about rescheduling a reservation closer to your reservation time, please email us and we will do our best to accommodate requests.

No, feel free to arrive at any time in your reservation window!

Please note that unless you cancel or reschedule more than 4 hours in advance, our policy is to charge for your full reservation. For questions about rescheduling a reservation closer to your reservation time, please email us and we will do our best to accommodate requests.

If you purchase a drop-in (hourly) reservation and you do not have an ALCOVE Membership (plan or package of hours), you will be charged at the time of booking your reservation for the full price of the reservation.

The billing policy for Members varies by Membership type:

• If you have a Recurring Membership (monthly or weekly plan), you will be charged on the date you first purchase the plan, and charged recurrently every 30 days (monthly)  or 7 days (weekly) after the date of first purchase. 

• If you have a Membership Package (one-time pack of hours), you will be charged in full on the date you first purchase the plan.

• When you make drop-in reservations of Pods after purchasing a Membership, you will not make any additional payments until your allowance is fully used. For example, if you have the Camogli Plan (10 hours of Pod credits recurring monthly), you will not make any additional payments for reservations until you have used 10 hours’ worth ($150) of credits. After that, you will be charged the hourly rate for any additional reservations.

• If you have an Unlimited Membership, you will not make any additional payments for reservations as long as your Membership is valid.

• Please see each Membership’s description for details on cancellation policy.

The minimum reservation time is 15 minutes; however, we highly recommend reserving at least one hour to allow for time to settle in and take full advantage of your Pod!

Yes, we are available on all four of these platforms.

Note, policies including price and cancellation and reservation policies may vary depending on the platform.

Would you like to reserve a Pod through a marketplace where we’re not currently available? Reach out to let us know.